Refund & Returns Policy
Australian Caravanning
We want you to be happy with your purchase and have access to the digital products you have purchased from Australian Caravanning.
Digital Products
Our digital products, including downloadable PDF guides, checklists and other digital resources, are supplied electronically after successful payment.
Because digital products can be accessed or downloaded electronically, we do not generally offer refunds simply because you have changed your mind, purchased the product accidentally, or decided that you no longer want the product.
Problems With Your Digital Product
If you experience a problem with a digital product purchased from us, please contact us as soon as possible so we can investigate the issue and help resolve it.
For example, please contact us if:
- You cannot access your purchased download.
- The download link does not work.
- The file is corrupted or cannot be opened.
- You received the wrong digital product.
- The product does not match its description.
Where appropriate, we may provide a replacement file, restore access to the product, or provide another appropriate remedy.
Australian Consumer Law
Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.
Our products come with consumer guarantees that cannot be excluded under Australian law. If a product has a problem covered by the Australian Consumer Law, you may be entitled to an appropriate remedy depending on the circumstances.
Our refund policy does not affect your statutory consumer rights.
Change of Mind
We do not generally provide refunds where you have simply changed your mind, purchased the wrong product, or decided that you no longer need the product, unless otherwise required by law.
This does not affect any rights you may have under the Australian Consumer Law.
How to Request Assistance
If you have a problem with your purchase, please contact Australian Caravanning and provide:
- Your name.
- The email address used when purchasing.
- Your order number, if available.
- The name of the digital product purchased.
- A description of the problem.
We will review your request and work with you to determine an appropriate solution.
Refund Processing
Where a refund is approved, it will generally be processed back to the original payment method, subject to the payment provider’s processing procedures.
Contact Us
If you need assistance with a purchase or digital download, please contact us through the contact details provided on the Australian Caravanning website.
We are committed to treating customers fairly and resolving genuine problems as quickly as reasonably possible.
Australian Caravanning
Helping Australians Caravan With Confidence.